HRO (Human Resources Outsourcing) is the umbrella term for any vendor relationship that moves HR work off your internal team. It is a category, not a product — and the four products inside it look very different operationally, legally, and financially. Misunderstanding the categorization is the most common reason buyers end up in the wrong contract for two or three years.
The four primary HRO models, in order of how often we see them shortlisted by SMB and mid-market companies:
- PEO (Professional Employer Organization). Co-employment model. The PEO is the legal employer for federal tax purposes, the master-plan sponsor for group health insurance, and the policyholder for workers' compensation. You retain the worksite employer role: hiring, firing, day-to-day management, culture, comp philosophy. US-only.
- ASO (Administrative Services Organization). HR/payroll administration without co-employment. You keep your own EIN, your own benefits broker relationships, your own workers' comp policy. The ASO handles the back-office: payroll runs, ACA reporting, onboarding workflows, HRIS administration.
- BPO HR (Business Process Outsourcing). Function-by-function outsourcing typically used by enterprise companies. A BPO HR vendor might take over recruiting, learning & development, or benefits administration as a single contracted function while leaving the rest of HR in-house. Pricing is usually per-transaction or annual function fee, often six figures.
- HR Consulting + Software. Strategic HR advisory firms (Mercer, Aon Consulting, Sequoia) paired with a modern HRIS (Rippling, Workday, BambooHR). You buy advisory hours and software licenses; you keep operational HR in-house.
Inside that frame, PEO is the dominant HRO model for companies with 5–250 employees. The reason is structural: master-plan group health insurance, blended workers' comp pool rates, and bundled payroll/compliance are economically inaccessible to most companies at that size band through any other HRO model. ASO and HR consulting + software both rely on you having your own group buying power, which most small employers simply do not have.
Above 250 employees, the math starts to shift. Above 500 employees, in-house HR with a modern HRIS and a strong standalone broker often wins outright. The HRO question becomes "which model" rather than "PEO or not." That is what this guide is really about.